About Us

We're a nonprofit organization located in Madison, Wisconsin that's comprised of team members committed to preparing our regional workforce for the needs of industry. We're a small organization that plays a big role in the communities we serve across South Central Wisconsin.

Our success is evident in the creativity, hard work and commitment of the team. Our staff are self-starters, highly organized and able to work well at all levels of the organization to build relationships and support our overarching mission. Join the WDBSCW team if you're ready to jump into a role where your talents and team approach will have a longstanding, positive impact on the communities we serve.

Program Assistant

The Program Assistant works closely with the Program Manager to provide support to employment and training programs of the WDBSCW, including those under the Workforce Innovation and Opportunity Act and other workforce-related initiatives. This position does not provide direct services. The Program Assistant supports the WDBSCW team in managing the contracts of the direct service providers.

This role requires knowledge of general office practices and procedures, including knowledge of record keeping and reporting practices and procedures. Responsibilities require administrative support including database entry and management to ensure accuracy and integrity of data entered to support reports and presentations to teams and stakeholders.

The WDBSCW provides services in a six county region of Columbia, Dane, Dodge, Jefferson, Marquette and Sauk. Limited travel within the region is required. Travel will be project based, therefore the travel schedule will be shifting as it is based on need.

Overview of Program Assistant Responsibilities

  • Provide administrative support to Program Managers
  • Run reports and provide data analysis to align program requirements
  • Assist with program monitoring
  • Training and technical assistance support
  • Process writing and updates

Job Duties

  • Provide administrative support to Program Managers
    • Review documents to ensure adherence to policy and compliance
    • Support the WDBSCW staff in review of customer funding requests
    • Attend contractor staff meetings and take minutes
    • Understand and assist in the implementation of policy and compliance updates
    • All other program supports as assigned
  • Run reports and provide data analysis to align program requirements
    • Assist in maintaining multiple data collection systems
    • Review data for accuracy and report generation
    • Audit processes, practices and documents to identify patterns of errors
    • Prepare and monitor data clean-up projects
  • Assist with program monitoring
    • Conduct customer file and data record reviews
    • Facilitate and manage reporting change projects
    • Generate and prepare reports for updates to management
  • Training and technical assistance support
    • Assist in the development and implementation of program evaluation tools, techniques and methods
    • Assist with training new and existing staff on:
      • Use of database systems and related records
      • File documentation requirements
      • Program policy and procedures
      • Provide technical assistance to staff for continuous improvement
  • Process writing and updates in compliance with operations
    • Prepare documentation for grants
    • Prepare guidance documents for local processes
    • Communicate policy and guidance changes to service providers

Minimum Qualifications

  • Associate degree plus work experience preferred
  • Must have access to a vehicle and valid driver's license
  • Proficiency in Microsoft Office Suite applications including Excel, Outlook and Word
  • Ability to work as a team
  • Ability to meet and exceed deadlines with minimum supervision
  • Full-time position with benefits - salary $32,000 to $35,000

Application Instructions

Submit a current resume and cover letter by email, standard mail delivery or hand delivery to contact listed below:

Workforce Development Board of South Central Wisconsin
ATTN: Chris Ziegel
3513 Anderson Street, Suite 104
Madison, WI 53704

Tel: 608-249-9001

WDBSCW is an equal opportunity employer.